Imposter Fraud

Who is Calling?

Is the phone call you just answered really your financial institution reaching out to you? Fraudsters may pretend to be from your Credit Union to win your trust and take your money.

Warning signs include:

• Asking for your password, PIN or one-time passcodes

• Giving a time limit or creating a sense of urgency

• Asking you to move your money as a safeguard against fraudulent transactions.

When scammers call you, the number that shows up on your phone may appear to be the same number of your local branch or the member service line. This is called spoofing. If you question the caller's legitimacy, do not give out or verify any information.

We suggest hanging up and calling your local branch directly if a call feels suspicious.